By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with WWW.GROOV3.COM you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. WWW.GROOV3/STORE.COM retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be WWW.GROOV3/STORE.COM or may in some cases be a third party. Where a contract is made with a third party WWW.GROOV3/STORE.COM is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Returns & Replacements
Return instructions: All returns must be returned within 30 days of receipt to the address below. Please include your order number on the outside of the package and send to this address:
11828 Teale St.
Culver City, CA 90230
ALL returns must be unworn, unwashed merchandise
ALL sale and/or discounted items are final
ALL intimates, swimwear, jewelry, belts, hats, hair accessories, backpacks, eyewear, scarves, handbags, and iPhone cases are FINAL SALE.
If you return an item that is not eligible for return, you are responsible for the cost of shipping it back to you.
If any returns do not meet these requirements, you will be contacted and the items must be returned to you. We reserve the right to refuse any refund if we believe the items purchased have any signs of wear, alteration, damage, or misuse. Thank you for your cooperation in these matters. If you have any questions or concerns regarding your return please feel free to contact our customer service: [email protected]
GROOV3 is NOT responsible for any shipping charges that may occur from a return. The original shipping charges are NON-REFUNDABLE.
Return Process: Once we have received the return and it is approved, your refund will be credited back to the original method of payment used to make the purchase. Your refund will be processed within 7 business days. You will be notified via email with the address from when the order was placed. Please note that your banking or credit card company may take longer to process the refund and to contact them regarding any pending transaction. It may take up to 5-7 business days once they’ve received the information from us.
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